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not getting my points

posted by 👍102 💡11 Tranquil Rainbow Daffodil on 12 April, 2020

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hi! i have had two conversations as a listener this weekend in which the talkers thanked me, but the system didn't acknowledge it or give me the points. i'm wondering if others are having this issue. thanks, and keep safe everyone.

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👍10 💡177 Big Boy Ben ● 12 April, 2020 ⚓︎


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hello, thanks for letting me know. when they thanked you, did you see a green notification pop up in chat?

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Anonymous ● 13 April, 2020 ⚓︎


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no. the green notification did not pop up, and it normally does. that's how i know i'll get a point. but in the two recent instances, i didn't get the pop up. thanks for responding. i appreciate it.

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👍10 💡177 Big Boy Ben ● 13 April, 2020 ⚓︎


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no problem. if you didn't see the notification popup, it means they did not actually press the button. sometimes people will say thank you without understanding how mellowtalk works and not know to press the button. sorry for the inconvenience and thank you for the help you're giving people in these stressful times.

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Anonymous ● 13 April, 2020 ⚓︎


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so just typing "thank you" isn't enough? i didn't know that. they have to press the thumbs up button? i need to come in to vent sometime and see how it works! i had a conversation today and i did get my point. so that's good. thank you for your help, big boy ben!